Bad Customer Service

I recently contacted cell C, more than 2 weeks ago to take up a new contract and to port another number. Everything was done on the call and I chose a Huawei phone. They promised delivery within a few days. No delivery was received. I e-mailed them, no response. Now 2 weeks later, I called to find out what was going on and was told that the phone was approved but not dispatched, and further, according to the agent, the phone was not a Huawei but a Samsung. Tried to correct this but the agent said she could not and I have to speak to the person who I initially called. Said that he will call me. Needless to say, they have ignored my request again.

Please can this be sorted out urgently

Rodney ***