GM
Gabby M
1 reviews | Active since Jul 2022
14 May 2026, 17:19
Bad customer service
I called CellC customer service to block my device Samsung A12 on the 16.04.2026 for number ***. Somehow they BLOCKED the device I was calling them from Samsung A5 number ***. I've made calls sent emails with UNBLACKLISTING FORM. POLICE AFFIDAVIT. ID COPY. Today after a month struggling they tell me to go to Cellc store! Previous calls I was told it's not necessary!!!
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
14 May 2026, 17:27Dear Gabby Mphala
Thank you for getting in touch with us.
We sincerely apologise for the inconvenience and frustration you have experienced regarding the incorrect device block and the ongoing difficulties in resolving this matter. We understand how upsetting it must be, especially after you have already provided supporting documents such as the affidavit, ID copy, and unblacklisting form, and followed the guidance previously given.
Kindly be assured that we take this matter seriously. We will escalate your query for urgent review and further investigation to ensure the correct device and account details are properly assessed and rectified. Our support team will carefully review the case history and all submitted documentation in order to determine the appropriate resolution.
You will be contacted directly by our support team as soon as the investigation has been completed or if any additional information is required. We appreciate your patience while this matter is being attended to.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We sincerely apologise for the inconvenience and frustration you have experienced regarding the incorrect device block and the ongoing difficulties in resolving this matter. We understand how upsetting it must be, especially after you have already provided supporting documents such as the affidavit, ID copy, and unblacklisting form, and followed the guidance previously given.
Kindly be assured that we take this matter seriously. We will escalate your query for urgent review and further investigation to ensure the correct device and account details are properly assessed and rectified. Our support team will carefully review the case history and all submitted documentation in order to determine the appropriate resolution.
You will be contacted directly by our support team as soon as the investigation has been completed or if any additional information is required. We appreciate your patience while this matter is being attended to.
Regards,
Cell C | MMa
Cell C's reply14 May 2026, 17:27
Official
Dear Gabby Mphala
Thank you for getting in touch with us.
We sincerely apologise for the inconvenience and frustration you have experienced regarding the incorrect device block and the ongoing difficulties in resolving this matter. We understand how upsetting it must be, especially after you have already provided supporting documents such as the affidavit, ID copy, and unblacklisting form, and followed the guidance previously given.
Kindly be assured that we take this matter seriously. We will escalate your query for urgent review and further investigation to ensure the correct device and account details are properly assessed and rectified. Our support team will carefully review the case history and all submitted documentation in order to determine the appropriate resolution.
You will be contacted directly by our support team as soon as the investigation has been completed or if any additional information is required. We appreciate your patience while this matter is being attended to.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We sincerely apologise for the inconvenience and frustration you have experienced regarding the incorrect device block and the ongoing difficulties in resolving this matter. We understand how upsetting it must be, especially after you have already provided supporting documents such as the affidavit, ID copy, and unblacklisting form, and followed the guidance previously given.
Kindly be assured that we take this matter seriously. We will escalate your query for urgent review and further investigation to ensure the correct device and account details are properly assessed and rectified. Our support team will carefully review the case history and all submitted documentation in order to determine the appropriate resolution.
You will be contacted directly by our support team as soon as the investigation has been completed or if any additional information is required. We appreciate your patience while this matter is being attended to.
Regards,
Cell C | MMa