BAD CUSTOMER SERVICE

alled the Cell C call centre today to cancel my data contract. When I finally got though to Amelia she proceeded to say that she cannot cancel my contract as it was blocked at the moment i.e data is finished and that if i wanted to cancel the account I would first have to increase my limit . I then explained that it didn't make sense for me to increase my limit just so I can cancel my account and I know for a fact that it will be unblocked on the 1st of August so can they cancel it effective from the 1st August 2015. She then proceeded in telling me that she doesn't work on the 1st August so I would have to call back on the 2nd to make the cancellation. I told that I don't understand why i have to call again as all calls are recorded and cant they put on the system that I want the account to be cancelled from the 1st , its on recording correct? As all calls are recorded. She then went on arguing with me and not even offering a solution. I asked more then 10 times to speak to her supervisor who she eventually called- (not even sure she did) who didn't have the courtesy to come speak to me as I was tired of being shouted at by Amelia!!!