Bad Customer Service,

I upgraded my device contract in September with Cell c, a month later the phone was damaged and I took in for repairs. I was told to call insurance after 3 days to check the status of the claim and to give them ticket numbers to track my claim. I did exactly that and was told they could not confirm if the device is insured or not. So I sent them my billing statements which prove the device is insured and they updated their systems and said all is well I should wait for an assessment report and they will advise how much I should pay an all. I waited a week, called again and was told they are still waiting for the assessment report from repairs they will get back to me. I called again and was told the same story that they are waiting for feedback from repairs. Today I get an sms notification that the phone was taken back to the store because no follow up has been done . I called again they said the device should be booked again for repairs. after a month of calls and emails an back to square one.