Bad Customer service

I recently app**** for a new Cellc contract, everything was going well at first, the phone was delivered as promised, I received it within three days of making the application, I was told that the sim card will be activated within 24 hours, three days later the sim card is still not active, I have spent more than two ours trying to get hold of their call center on 084145 and still the sim card is not active, as a new client I am very disappointed with the service I am getting from Cellc, I can only imagine that it's only going to get worse in the future, I am really not looking forward to being a Cellc client.