lC
lynn C
1 reviews | Active since Feb 2019
07 Jun 2019, 19:27
BAD CUSTOMER SERVICE
I have had poor service for a while... First they can't allocate my payment. When I went to the Glen store, the assistant advised that he loaded the payment and it's being 2 weeks since and no payment reflects... For the last 2 days I have had no joy with any of the services. I spoke to 5 different agents and no one could assist, instead I'm given the round about where every agent gives me different excuses I don't understand the process at Cell C because clearly customer service is not one of the strong points. Management should really consider the business process of how queries should be dealt with and making clients top priority... Also to mention they did a Sim swap on different client so now I'm sitting with another clients contact details and contract information due to negligence.
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
08 Jun 2019, 07:16Good morning Lynn
We sincerely apologize for the manner in which this matter was handled. This is not the norm or standard of service we want for our customers.
We will get a team member to assist with these issues. Do expect communication.
Regards
Cell C | PN
We sincerely apologize for the manner in which this matter was handled. This is not the norm or standard of service we want for our customers.
We will get a team member to assist with these issues. Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply08 Jun 2019, 07:16
Official
Good morning Lynn
We sincerely apologize for the manner in which this matter was handled. This is not the norm or standard of service we want for our customers.
We will get a team member to assist with these issues. Do expect communication.
Regards
Cell C | PN
We sincerely apologize for the manner in which this matter was handled. This is not the norm or standard of service we want for our customers.
We will get a team member to assist with these issues. Do expect communication.
Regards
Cell C | PN
Best regards,