Bad customer service

My mom bought a contract phone at cell c ndofaya mall, on the 1st of april 09, Samsung j6+ which includes a pack deal of Screen protector and Samsung powerbank, but the consultant who was helping us told us that the rest of the package is out of stock and we should come back after a week when the stock is available, we went back to collect but he then told us that the stock hasnt arrive yet, postponing us to other week, which was already around the 15th april 09, We went back there but again we were told the same story that the stock hasnt arrive we should come month end, it went and on and on like that, they have been postponing us till today which is already 2months now, when we went the today the same consultant is now telling us a different story"He,s giving us attitude and said it was just a favor for them to give us the package and theres nothing he can do we should wait till the stock is received, besides its not like we bought an expensive phone" We then Started to argue because we use money to go the everyweek and already we,ve been patient with them for there whole 2months and now the consultant is giving us attitude, yet he forgot that is part of his job to help us and make sure as a customer we satisfied.

Consultant Name : Siyanda Jange ********** 807/ ********** 003 Cellc ndofaya mall soweto meadowlands zone4