MB
Melani B
1 reviews | Active since Dec 2016
14 Aug 2018, 08:22
Bad Customer Service
Your contact centre agents are extremely rude. I receive a call on behalf of my father which can not hear properly and get told he must phone you back. When I ask with what it is regarding the phone gets slammed in my ear I have told Cell C on numerous occassions he can't HEAR properly!!! Added on top of it I upgraded in March and was told my contract will be R999 a month but get billed R1499? Your service is appauling!
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
14 Aug 2018, 08:32Good morning Melani
Thank you for notifying us of the above.
Sincere apologies for the poor service and the manner in which this matter was handled. We will address this matter with the relevant department to have this kind of behaviour rectified.
We want our customers to be given proper service and be treated with respect.
Regards
Cell C | PN
Best regards,
Cell C's reply14 Aug 2018, 08:32
Official
Good morning Melani
Thank you for notifying us of the above.
Sincere apologies for the poor service and the manner in which this matter was handled. We will address this matter with the relevant department to have this kind of behaviour rectified.
We want our customers to be given proper service and be treated with respect.
Regards
Cell C | PN
Best regards,
MB
Melani B's updateReviewer Update
14 Aug 2018, 10:54Your reply is not resolving my complaint!
MB
Melani B's update14 Aug 2018, 10:54
Reviewer Update
Your reply is not resolving my complaint!
Cell C's replyOfficial
14 Aug 2018, 12:40We forwarded your complaint to one of our consultants for assistance. The consultant (Moses) could not reach you on the contact number provided and sent an email advising you of this and requested for an alternate where he can reach you and assist.
Kindly respond to his email for assistance and a resolution will be provided.
Regards
Cell C | PN
Best regards,
Cell C's reply14 Aug 2018, 12:40
Official
We forwarded your complaint to one of our consultants for assistance. The consultant (Moses) could not reach you on the contact number provided and sent an email advising you of this and requested for an alternate where he can reach you and assist.
Kindly respond to his email for assistance and a resolution will be provided.
Regards
Cell C | PN
Best regards,
MB
Melani B's updateReviewer Update
18 Aug 2018, 20:02My dad is 68, I told you he cant hear properly. He has problems with his hips and can't walk far distances and your Moses consultant told me to take him to a Cell C store? For what? You are by far the most inconsiderate company ever and to think you make between R3000 and R4000 rand out of us a month you dont care about Clients we just an income to you!
MB
Melani B's update18 Aug 2018, 20:02
Reviewer Update
My dad is 68, I told you he cant hear properly. He has problems with his hips and can't walk far distances and your Moses consultant told me to take him to a Cell C store? For what? You are by far the most inconsiderate company ever and to think you make between R3000 and R4000 rand out of us a month you dont care about Clients we just an income to you!