bad customer service

Greetings..

I opened an account with Cell C for 24 months phone contract...Every month R250 was taken and I would get data.

I than lost my phone one year into the contract ,I called Cell C telling them that my sim and phone got lost..Due to the fact that my phone was not insured I could norpt get my phone back...But I was sure my sim I would get back but I was told to get the sim card at my nearest Cellc for R150.00. Which was later on in the year if I am not mistaken it was around April I was told to pay first ..I asked them if I was gonna get m data consultant was not sure ...

They never got back to me and no money was taken because it was a debit order..

Than last year when I was unemployed I could in I asked for my statement so I can pay my account and I also asked that I would love my data too ,I would buy the sim ..The consultant agreed to emailing the statement even now...

I don't understand that Cell C has decided to send my name to MBD inc company ..They send text about me owing ,my account being arrears other words I don't want to pay.

My concern at the moment is my credit score. I don't want to pay for services I didn't use. Interest accumulated all this years when I called and Cell C agreeing to sending but they don't. The phone was R5000 payed for a year I can't pay an account more than that..

I can't be blamed for Cell c bad customer service..

I need serious help ..

Thanks