bad customer service

Frustrating, I cant get hold of manager Ralph for feedback or my collection im paying for something I cant use csurance advised me that the phone is at the store and manager told me he will contact me as soon as it arrives not the first time they promise to call and not keep the promise. Ive been going to the store for more than a month up and down only to find out the claim was never sent in and had to redo it, everytime I go I have to wait for a specific person to assist and if she is not in then no one else can assist how stupid is that. Now she left for good and manager is even worse with feedback. I think its unprofessional that no one else in store can assist me when his not avail as well what happened to delegating he leave early and comes in late and im not prepared to stay out of work to collect my phone if I went to that mall in the first place because they open till 7pm. I can understand if it’s a different store they cant assist but it’s the same store so anyone avail must be able to assist what if he does not come back what then do I loose a phone customer service is really bad hey I have been wasting petrol going to the store for feedback and updates its ridiculous I have been calling and no one answers the phone. I advised one of the agents he told me sarcastically they always answer then I must be calling wrong store and directory is incorrect. All the staff working there have attitude problems and no customer service lazy to assist just want to stand around lay halfway over the counter. they def cant top the staff at westgate mall always quick to assist and if the one not there someone else helps you you dont wait on a specific person to come or get told to come back Mall: Zevenwacht Mall Address: Shop 214, Corner Polkadraai Road & Van Riebeek Road, Kuilsrivier Telephone: **********