Bad Customer Service

i lost my phone in January and submitted a claim for a new phone with Cell C insurance which i have been paying for over 2 years without fail. i have tried calling the cost center several times, where you just hold for hours or the number just does not go through.

it has been 8 months since my claim has been submitted with several follow up and you get a reply once in 2 months with no progress to the matter. Till date i have not received a solution