BAD CUSTOMER SERVICE

When I Got retrenched in August 2020 I informed Cell C, they told me to send the documents proving that I am retrenched I sent the Documents in September. I was told legal department will contact me, since October when I called to find out if they have any feedback they tell me they will respond in 2days this continued till 22 December 2020. I called and requested that they give me the settlement amount in order for me to pay it together with the amount in arrears and cancel the contract.

After paying Settlement and arrears amount for my Contract in order to Cancel it, I was told to call in the following day 23rd December and I called the Lady who assisted me from the retention department confirmed that the contract is canceled and the 31st December 2020 will be the last day and that any Data no used by then will be forfieted.

On the 6th January 2020 I receive an invoice, showing an amount of plus 300 that Is due on the 26 January and it also shows that the Data was Loaded for January, meaning the contract is not canceled. I called today to enquire about this and the lady who assisted me was sooo rude when I explain my case she told me that NO CONTRACT WAS CANCELED, and she *******ed my explanation that I called to cancel by saying "ALL WHAT YOU ARE SAYING IS NOT ON THE SYSTEM THEREFORE IT DOES NOT HOLD" she ddnt even wait for me to respond and placed my call on Hold and told me that she open a service request in a very rude manner.. The name of this lady is BRIDGET RAMAKULUSHA.

Now my problem is that I have been with Cell C and since 2018 at the time when I need you to assistance while I am retrenched I receive no RESPONSE, I take my last UIF money to pay settlement and close the account which clearly I was fooled and it was not closed and secondly when I call to enquire I received such bad attitude with not intent of helping me.

How difficult can it be to treat your customers with the respect they deserve!!!!!

Please resolve this and cancel this contract as per my request on the 23 December 2020.