Bad customer service

Good Day ..

I have received I very poor customer service with Cellc, Towards the End of April I ordered a Dell Laptop with Cellc which I thẹn received the following month May 2023, on the same day of Delivery I saw that it was a pocked bell not Dell, I returned it back n sents an email with the collection Ref from RAM, I asked them to cansel the contract. They did not cansel it on the debit date they debited me I sent an email again asking about the debit order and also called them, they then promised to cansel it for me an gave me a ticket number, the following month I received another debit order I called them and asked they said they called me to confirm the cancellation but they couldn’t get hold of my, I did not understand that because I never received any of their miss calls not even a voicemail message.. until September I’ve been getting debited mind you each and everytime I get a debit order I will call n email but not help, asked the agents to let me speak to their team lead but instead just hangup on me .. The last agent I spoke to from Re*****ion said she has cansel ex the contract and requested a bank statement so that they will refund me, End of September I went to the bank after a debit order to do a reversal because they were still debiting me.

They thẹn decided to put me on VVM collectors and stated that Iam owing them.. few minutes ago I spoke to Yvonne from customer service she was soo rude to me and hanged up on me because I requested answers and talking to her team leader.. Please help with this matter because my name will be blacklisted for benefit I have never enjoyed..

Thank you