lP
lerato P

1 reviews | Active since Jul 2016

07 Feb 2017, 17:56

Bad customer service

<p>Call c contract billing is not what's adverised and what the consultant offered,i am billed ridiculously so even when I have requested for my contract to be capped.</p> <p>Contract was not capped and no limit set even though I called customer service to do so.I even called Cell C head office they promised to look into the matter and call me back,all in vain...</p> <p>I called customer care to cancel they sent me back to the store,at the store they sending me back to customer care.</p> <p>Seems now like no one is interested in resolving this matter as they made a sale from me and got a contract which they are not honouring,now I am left with a divice that i am not using because of dissatisfaction.</p>

0
Replies (4)
Cell C
Cell C's reply08 Feb 2017, 07:22
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply08 Feb 2017, 08:12
Official

Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply09 Feb 2017, 09:19
Official

Lungi confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply09 Feb 2017, 11:07
Official

Lungi has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,