Bad customer service

<p>i am so angry right now because i have been without a phone for almost a month now. i reported my stollen phone 03/01/2017 and sent all the required documents for my claim 06/01/2017. i had to call the cell c insurance call centre to check if my documents were received and if my claim was apporoved since no one responded to my email. I was advised that i had to pay an access fee which i did 13/01/2017. Still no one responded to say the payment was received. I called the cell c insurance one again and i was told to choose a phone by Simphiwe which i did and he advised me that my phone will be delivered to the Cell c branch atProtea Gardens Mall within 8 days. I went to the stored 26/01/2017 and they told me that my phone is not delivered. To my surprise i called AGAIN today and i spoke to Dineo who advised me that (Simphiwe) did not order my phone. i am furious because i am an unhappy client and i requested to speak to the team leader/manager and she said the team leader is busy on another call and requuested that they call. i refused to be contacted back and was will to wait for the team leader, she then ended my call. I called back and spoke to Ntando, i told him the same thing that i want to speak to the team leader or the manager, he also said the team leader is busy on another call and he cannot transfer my call to the manager because i have to speak to the team leader first and the other team leader is not at work, again i offered to hold until the team leader assists me. my call was ended once again. I want my phone as soon as possible I AM INDEED OF THAT PHONE!!!!!!!</p>