KM
Kagiso M

1 reviews | Active since Dec 2016

09 Dec 2016, 09:41

Bad customer service

<p>Hi ,I was recruited to join the cell C Get More offer because I've got a cellphone contract with them of which I agreed to join as it was a good thing to get discounts,after a month of them deducting money I called them to get a discount at ocean basket they told me the restaurant is not on their broucher,OK but when I agreed to be on board they never explained that they have a broucher which I have to check with my own data and choose from what they have ,But I'm paying them every month so after that i have been struggling to cancel it as they are dropping my calls when ever I tell them I want out I have contacted them several times they always promise to get a consultant to proceed with the cancellation its been 2 months now nothing is happening.</p> <p>I called again 2 days ago spoke to a cell c agent by the name of Gugulethu who took my details and confirmed them so she said hold on let me transfer u to a consultant then hung up ever since I haven't received any call...please help</p>

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Replies (2)
Cell C
Cell C's reply09 Dec 2016, 09:58
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply09 Dec 2016, 16:06
Official

Palesa has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN