bad customer service

<p>I have been waiting 8 days for a paid up letter, I called up the call centre and then been put on hold for 30 mins when they put you through to another department then the line drops. I have been into the Claremont store last Friday the store manager leigh aan did not keep me updated on anything I had to go into store today only for her to tell me that they would get back to me. I have been emailing the custserv department again they said they would get back me to within 2 working days which that was last week.... can any one please assist me on getting a paid up letter with cell c.</p>