Bad customer Service

<p>June 9, 2016</p> <p>Cell C Complaints and Legal Department</p> <p>To Whom Ever this may concern, regarding sim ********** 644</p> <p>I am formally lodging a complaint regarding an installment that you require from me but are unable to provide proof of the usage of the data to prove the statement.</p> <p>Last year December I received an account from you in excess of R2478.00 my monthly subscription is R99.00. Although this was strange to me I paid the account and queried the amount as my account has never been this high and the device the sim card in question is in, is no longer in working order.</p> <p>Still awaiting a reason for the high account sent to me I received another account for January 2016 for exactly the same amount which I know is not possible as the sim is not in use. This time I did not pay the account only the monthly subscription and again queried my account with no resolution or explanation as to where I had been using this money. After receiving a call to notify me that the documents was ready and I can go the Cell C Festival mall to collect a copy of the Contract I extended in June.</p> <p>I went to Cell C in festival mall who contacted the call center while I was there. At first they could not pick up the account, the second consultant found the account and renewal of the R99.00 contract in June 2015. We requested the voice recordings which I and your employee at festival are still waiting for.</p> <p>No one is able to provide me with a record of where the money outstanding on the account can be explained and accounted for. Now I am being threatened with recourse from the legal department and all I require is for you to prove to me where I used the balance claimed to be used. I was at Cell C from 14.00 to 15.30 to try and resolve the matter and spoke to a number of employees Agnes Rathaba whom claimed she send it to the store the person in the store was Sello Mothudi he was as disgusted as I was for poor service. I spoke to Karabo Kgasake and said Eveline lost the contract then spoke to Promice Mduyisa whom said she will send everything through to the store and it was not done ref was 512.101205 till today nothing then I received a call from SSd to say I need to pay 178.00 per month which I have been doing for 3 month already and still I am waiting for them to sort it out now another 3rd party Hannah Alfred phoned me to collect money I send and explained the whole scenario to her and she said she will take it up with Cell C today I found that I have been put onto ITC which I told them not to even try and go there without them giving me proof and sort out this whole mess. I am taking this to the ombud as I do have the right as customer to the information required.</p> <p>I need assistance from someone in the above matter I have spoken to several people about this with no result. Please find someone to contact me with the correct and full details on the above matter.</p> <p>Regards, Hannelie Botha</p> <p> </p>