BN
Bonke N
1 reviews | Active since Mar 2015
13 Mar 2015, 18:13
Bad customer service
I call the centre just to get assistance with porting my number into Cell C and I received one of the worst service from a young lady with attitude, I asked to speak to a Manager and I ended up in another department which means she just transferred me Without any communication in call centre language that is call avoidance but on our side as customer it is bad Customer Service. I am not even going to port anymore I will go to another provider who will give best service to their customers
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Replies (1)
Cell C's replyOfficial
20 Mar 2015, 11:29Hello bnkuzo,
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Cell C's reply20 Mar 2015, 11:29
Official
Hello bnkuzo,
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN