Bad customer service

<p>I took a contract with cell c in November and in January the phone was faulty and I sent it back to cell c in Pavilion in February. They sent it for repairs and I still have not recieved it till now in June. I have been up and down Cell C in Pavilion for the past 3 months and I was promised to recieve it but nothing. I dont understand this behavior or maybe I am just fooled because I pay everything month for something I do not have and use. Is this how its supposed to be? Today they instructed to call head office on my own. I don't understand this.</p>