Bad customer service

I took a contract with Cell C on 23 August 2021 to take a month-to-month contract of 100G on account ***. The sim card was delivered and worked for a few months and in October 2021 I started having problems with the connection. I informed Cell C that the problem was not resolved until January 2022 and could not use data.

I had taken a month-to-month contract which is what I was told at the commencing of the contract and that I can be able to cancel anytime. Cell C debited my money with service and when I called to cancel the contract I was told my month-to-month contract was amended in November 2021.

Without my consent and being informed of the change. I did not agree with Cell C to amend my contract, I also asked that they can reference the recorded call, they are now debiting my money and do not want to cancel my contract because they say I should pay a settlement.

Regards

Florah Mogashoa ***