DG
Debbie G
1 reviews | Active since Jan 2016
22 May 2023, 11:37
Bad Customer service
i have been with Cell C since 2009, and have upgraded my 2 contracts successfully each 2 years, my account has never been in arrears. In 2020 due to the pandemic i have app**** for debt review, however my Cell C account was not under debt review, and in 2022 i was allowed to proceed with my upgrade. However March 2023 they don't want me to upgrade. How can i be allowed in 2022 but not 2023? Ons might think that being with a company for 14 years will count for something, but apparently not.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
22 May 2023, 11:40Dear Debbie Greyling
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
lease note that a spe our vetting rules customers who are under debt review cannot be assisted with an upgrade.
Regards,
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
lease note that a spe our vetting rules customers who are under debt review cannot be assisted with an upgrade.
Regards,
^TM
Cell C's reply22 May 2023, 11:40
Official
Dear Debbie Greyling
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
lease note that a spe our vetting rules customers who are under debt review cannot be assisted with an upgrade.
Regards,
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
lease note that a spe our vetting rules customers who are under debt review cannot be assisted with an upgrade.
Regards,
^TM
DG
Debbie G's updateReviewer Update
22 May 2023, 11:45Did you read to the end? i went under debt review in 2020, Cell C was not part of the structure, furthermore i was allowed to upgrade in 2022. i would love to hear your explanation or excuse on this.
DG
Debbie G's update22 May 2023, 11:45
Reviewer Update
Did you read to the end? i went under debt review in 2020, Cell C was not part of the structure, furthermore i was allowed to upgrade in 2022. i would love to hear your explanation or excuse on this.
DG
Debbie G's updateReviewer Update
22 May 2023, 11:56No, i upgraded in 2022, again how was i allowed then and not in 2023. you are not answering my question.
DG
Debbie G's update22 May 2023, 11:56
Reviewer Update
No, i upgraded in 2022, again how was i allowed then and not in 2023. you are not answering my question.
Cell C's replyOfficial
22 May 2023, 11:59Please provide us with the Cell C number in question so that our team can make contact to assist.
Regards,
^TM
Regards,
^TM
Cell C's reply22 May 2023, 11:59
Official
Please provide us with the Cell C number in question so that our team can make contact to assist.
Regards,
^TM
Regards,
^TM
DG
Debbie G's updateReviewer Update
22 May 2023, 12:00***
DG
Debbie G's update22 May 2023, 12:00
Reviewer Update
***
Cell C's replyOfficial
22 May 2023, 12:01We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
Regards,
^TM
Cell C's reply22 May 2023, 12:01
Official
We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
Regards,
^TM