bad customer service

I have been trying to correct and get a number change for the past 3 days now. I received my contract cell phone on Wednesday 8th of May 2024. the invoice specified my old number was assigned to me as the new contract number whereas I specified that I want to use my current number for less admin issues, this is my primary number and having to use a different number is not an option for now, but once the sim i received with the phone got activated ,it was then issued a different number where the benefits are now going to. The call center keeps transferring me from one department to the other with no luck of being helped.

I wait on the line for about an hour without luck of being helped, then the line cuts.