TK
Tshegofatso K
1 reviews | Active since Apr 2021
10 Jul 2025, 09:15
Bad customer experience
I really don't appreciate how Cell c is treating their customers 😪 😒 I had a query about my contract cancelation. Now the account is handed over and they had promised to clear it. Unhappy with the experience 😕
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Cell C's replyOfficial
10 Jul 2025, 09:27Dear Tshegofatso Kgasi,
Thank you for contacting us.
We sincerely apologize for the frustration and disappointment you’ve experienced. We understand how important it is for matters like contract cancellations to be handled properly, and we’re sorry this hasn’t been your experience so far. We’ve taken note of your concern, and the matter will now be escalated to our dedicated team. They will review your account in detail, address the handover issue, and assist with updating your account status and ITC records accordingly.
We’re committed to resolving this for you as quickly as possible.
Regards,
Cell C | GN
Thank you for contacting us.
We sincerely apologize for the frustration and disappointment you’ve experienced. We understand how important it is for matters like contract cancellations to be handled properly, and we’re sorry this hasn’t been your experience so far. We’ve taken note of your concern, and the matter will now be escalated to our dedicated team. They will review your account in detail, address the handover issue, and assist with updating your account status and ITC records accordingly.
We’re committed to resolving this for you as quickly as possible.
Regards,
Cell C | GN
Cell C's reply10 Jul 2025, 09:27
Official
Dear Tshegofatso Kgasi,
Thank you for contacting us.
We sincerely apologize for the frustration and disappointment you’ve experienced. We understand how important it is for matters like contract cancellations to be handled properly, and we’re sorry this hasn’t been your experience so far. We’ve taken note of your concern, and the matter will now be escalated to our dedicated team. They will review your account in detail, address the handover issue, and assist with updating your account status and ITC records accordingly.
We’re committed to resolving this for you as quickly as possible.
Regards,
Cell C | GN
Thank you for contacting us.
We sincerely apologize for the frustration and disappointment you’ve experienced. We understand how important it is for matters like contract cancellations to be handled properly, and we’re sorry this hasn’t been your experience so far. We’ve taken note of your concern, and the matter will now be escalated to our dedicated team. They will review your account in detail, address the handover issue, and assist with updating your account status and ITC records accordingly.
We’re committed to resolving this for you as quickly as possible.
Regards,
Cell C | GN