1 reviews | Active since Jul 2011
Bad Customer Experience
I booked my phone for repairs on the 28th December 2021. I never received any communication from cell c about the status of my phone. when I call to follow up this morning I'm being told that there is a quote of R9120 but no one is able to tell me what the quote is for. I'm told to wait for two more days for the assessment report in order to find out why I need to pay R9120 for a phone that is under warranty. This is really a bad customer experience, I just want to cancel this contract that I've had for 12 years with cell c if this is how loyal customers are being treated.
For another line, the sim card works for less than a month and stops working, We did sim swap more than three times and gave up. I'm paying for the a line we are not using.
It's clear I'm just a number, cell c has more important customers to worry about the issues I experience with their service
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Please send the number in question.
^NH
Thank you for reaching out.
Please send the number in question.
^NH
Faulty SIM = *** - the SIM cards we get only work for few weeks and stop working, the explanation I get is that my daughter is fiddling with the sim card, which is not true she is 18 years old - old enough to fiddle with the sim card. I think there are other issues which are not being investigated well. Replacing the SIM card every second month is really costly so now I pay for the contract I'm not using
Faulty SIM = *** - the SIM cards we get only work for few weeks and stop working, the explanation I get is that my daughter is fiddling with the sim card, which is not true she is 18 years old - old enough to fiddle with the sim card. I think there are other issues which are not being investigated well. Replacing the SIM card every second month is really costly so now I pay for the contract I'm not using