BAD CUSTOMER CARE BY CELL C

<p>I had a contract with Cell C for 2years. One month before my two year contract was to expire I went to the Cell C in the Kolonade to notify them that upon the expiration date of my contract, I would not be upgrading my contract and requested that they should cancel it. Unbeknownst to me Cell C was still deducting from my bank account four months after notifying them. </p> <p>When I realised that my account was still being debited, I went back to Cell C at the Kolonade, however they were revamping their store so I went to Cell C in the Mall @ Reds. They in turn advised me to return at the end of the month as they do not cancel contracts in the middle of the month. The Reference No is ********** 0 ********** 2, and the person I spoke to was Darian. I returned at the end of that month, I finally managed to have my contract cancelled. Thereafter I phoned Darian and he confirmed that the contract has indeed been cancelled this was on 04 June 2015.</p> <p>However on 5 June 2016 my account was debited again for the amount of R279.00. I went to Cell C to query this as I am on pay as you go. Apparently after over charging me unnecessary for 4 months I am now being threatened by Cell C that they are going to hand me over. I find this ludicrous as I am the one that should be demanding a re-imbur*****t as I notified Cell C one month before my contract was to expire, both telephonically and via post.</p> <p>Your assistance will be appreciated</p> <p>Regards</p> <p> </p> <p>Ms N Keiller</p>