1 reviews | Active since Aug 2016
Bad customer care after service
<p>Well I have a cellc contract and I have a Sony c3 which I took into a cellc store for repairs , I was assisted and was told that i will receive an sms when my phone was ready. After 21 days which I was ok with even tho I had no phone to use the benefits I was paying for . However when I received the sms I went to the store which was on the 26th of august , when the consultant had given me my phone I tried to put it on and it didn't come on so I ask the consultant what was wrong he said it's fixed and that I should go home and charge it , so I dis go home and charge it only to find the it wasn't charging and didn't come on however it only had a software issue and when I gave it in it was still working nevertheless I was upset and took it back only for them manager to the tell my my phone was out of warranty....I have no idea what to do now I'm paying for a contract I can't even use. Really upset and disappointed with cellc </p>
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
I'm still waiting for the call.
I'm still waiting for the call.
Skhumbuzo has been in contact with you to assist with this matter. He advised that he will investigate this matter and revert with feedback.
Regards
Cell C | PN
Skhumbuzo has been in contact with you to assist with this matter. He advised that he will investigate this matter and revert with feedback.
Regards
Cell C | PN
Yes, I am still waiting feed back.
Yes, I am still waiting feed back.
Skhumbuzo confirmed that he contacted you on the 09th of September and provided with feedback.
Regards
Cell C | PN
Skhumbuzo confirmed that he contacted you on the 09th of September and provided with feedback.
Regards
Cell C | PN
