BAD CUSTOMER CARE

I went to Carnival Mall Cell C to apply for a cellphone contract on 16 March 2024. the lady who assisted me at the shop was very helpful and patient, but because there was a referral I had to hand in my payslip and bank statements. when she submitted those documents to customer care she was told that they were going to decline my application because the person who scrutinized my payslip did not understand how UIF was paid or deducted from my salary. It doesn't make sense what UIF has to do with the application. my bank statements and payslip correspond in case maybe they suspect that the payslip is *****ulent. I have been a cell customer for many years and I am disappointed by the treatment I got from customer care. they were so inconsiderate even though the lady at the shop tried to explain to them.