BAD CREDIT CHECK SYSTEM

Cell C's security check is a joke.

I phoned Cell C's customer support because I could not send SMS's. The first time I phoned I passed. Then I phoned them again because the issue was not resolved. I gave them the same answers and failed. I phoned them again later and failed again. Then I phoned them the fourth time with the same information and I got through. They could not resolve my issue and referred it to a higher level of support. They said it will take some time [not sure if 24 or 48 hours] but they will phone me back to help resolve the issue. TODAY [7/06/2025] they phoned me back and guess what? They had to do a security check and I failed. THEY PHONED ME !!!!!!! and because of their stupid security check they could not help me. That is pathetic. Are these people competent or what? Or is there a flaw in their system. If the system is voice activated then there is a serious issue.