ML
Mieta L
1 reviews | Active since May 2025
18 May 2025, 08:02
Bad Costumer Service
Cellc deducted more than what my monthly payment is and when i send them a email about my money they said someone from finance department will contact me I'm still waiting no response will never upgrade when my contract finish
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
18 May 2025, 08:26Dear Mieta Lomberg,
Thank you for contacting Cell C.
We’re truly sorry to hear about the incorrect deduction and the delay in getting a response from our Finance team. We understand how frustrating it is when your hard-earned money is affected and you don't receive timely feedback — this is not the experience we want for any of our customers.Please accept our sincerest apologies for the inconvenience caused. Kindly send us your Cell C number or account reference via direct message so we can urgently follow up with our Finance department and ensure this matter is resolved as quickly as possible.
We value your support and would like the opportunity to make this right before your contract ends.
Kind regards,
Cell C | DA
Thank you for contacting Cell C.
We’re truly sorry to hear about the incorrect deduction and the delay in getting a response from our Finance team. We understand how frustrating it is when your hard-earned money is affected and you don't receive timely feedback — this is not the experience we want for any of our customers.Please accept our sincerest apologies for the inconvenience caused. Kindly send us your Cell C number or account reference via direct message so we can urgently follow up with our Finance department and ensure this matter is resolved as quickly as possible.
We value your support and would like the opportunity to make this right before your contract ends.
Kind regards,
Cell C | DA
Cell C's reply18 May 2025, 08:26
Official
Dear Mieta Lomberg,
Thank you for contacting Cell C.
We’re truly sorry to hear about the incorrect deduction and the delay in getting a response from our Finance team. We understand how frustrating it is when your hard-earned money is affected and you don't receive timely feedback — this is not the experience we want for any of our customers.Please accept our sincerest apologies for the inconvenience caused. Kindly send us your Cell C number or account reference via direct message so we can urgently follow up with our Finance department and ensure this matter is resolved as quickly as possible.
We value your support and would like the opportunity to make this right before your contract ends.
Kind regards,
Cell C | DA
Thank you for contacting Cell C.
We’re truly sorry to hear about the incorrect deduction and the delay in getting a response from our Finance team. We understand how frustrating it is when your hard-earned money is affected and you don't receive timely feedback — this is not the experience we want for any of our customers.Please accept our sincerest apologies for the inconvenience caused. Kindly send us your Cell C number or account reference via direct message so we can urgently follow up with our Finance department and ensure this matter is resolved as quickly as possible.
We value your support and would like the opportunity to make this right before your contract ends.
Kind regards,
Cell C | DA
Cell C's replyOfficial
18 May 2025, 09:54Thank you.
We have escalated your query to the appropriate team. Rest assured, our team will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA
We have escalated your query to the appropriate team. Rest assured, our team will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA
Cell C's reply18 May 2025, 09:54
Official
Thank you.
We have escalated your query to the appropriate team. Rest assured, our team will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA
We have escalated your query to the appropriate team. Rest assured, our team will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA