BAD CONTRACT SERVICE

<p>I had a contract with cell c for 24 months which ended on the 31th of july 2016. As a standard procedure i had to call in a month prior to my contract ending to give notice of cancellation which was made. I called their customer care service in the month of june requesting a final seetlement amount that was left to be paid as i wanted to settle this account and move on from all the bad experience i suffered with cell c. aan amount of R418 was given to me by a cell c employee and i verified with him if the amount was correct and he gave me his word, the next thing i paid an amount of R420 . on the 06 of august m line was suspended then to my surprise again i had to call cell c and find out, then i was notified that there is a mount due that i needed to pay which i was not infrmed about as i kew that i was given a settlement amount to paid and now they're giving me another amount , this agent said i need to an amount of R355 snd then i asked her to connect to to their customer service department which was a hustle as she was saying i need to call there directly and i told her that is not possible with my line being suspended, then finally she managed to transfer me. i then spoke to a lady from the customer service which said there was an misinformation that was given to me by their agents i need to pay an amount R450 which to me was a totally different amount to the one i got from the previous agent few minutes ago. she then acknowleged to me that she will log an arrangement for my line to be put back on as the mistake from their side and paid the oustanding amount on the 25th as i said i would be able to pay it then. Today on the 12 of august my line has been suspended once again and this time i'm told they cannot open the line until i pay the amount due , what was the arrangement for then if i'm acknowledging that i will pay that ghost amount and their employee acknowledging their mistakes, why do i need to suffer for their misinformation now, i requested my recordings as they're recorded but then i'll have to wait fro 24hours to get an another agent to call me and give me another amount and story not the actual recording cause if they do listen to those recordings then i wouldnt be going through this</p> <p> </p> <p>Cell c has a bad service for cntracts and they have a clause in their 24 months contract to increase their premiums in 12 months than the actual agreed payment plan,</p> <p> </p> <p>I wont renew or upgrade my contract with them ever again and i advice people to not take any contracts with them</p> <p>If i dont get help from them in 24hrs im going to publish this to every social media i could excess and spreed the word</p>