OM
Oagile M
1 reviews | Active since May 2019
05 Jun 2025, 19:40
Bad company full of ******
Worst company ever. I had 2 contracts with Cellc, both of them were ending in June. Sometime in April I called in to enquire about cancelations and payments. Of which I was told that since I had made an upfront payment they were able to cancel one contract. Came may I was debited only the fee for the remaining contract now I received a statement stating that I should pay a cancelation fee. For what exactly? Since we'll either way it was supposed to be the last month. Please correct my profile n cancel the nonsense contract. If u are a new customer please refrain from joining as you will regret
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Replies (3)0
Replies (3)
Cell C's replyOfficial
05 Jun 2025, 19:56Dear Oagile Maila
Thank you for contacting us. We sincerely apologize for the confusion and frustration you've experienced regarding the cancellation of your contracts.
According to our records, the second contract is scheduled to be officially cancelled on 30 June 2025. However, we understand your concern regarding the unexpected cancellation fee, especially after the previous communication and upfront payment.To ensure clarity and accuracy, we are escalating this matter to our support team for further investigation. A consultant will be in touch with you shortly to provide feedback and assist with resolving the issue.
We appreciate your patience and the opportunity to make this right.
Regards
Cell C | NT
Thank you for contacting us. We sincerely apologize for the confusion and frustration you've experienced regarding the cancellation of your contracts.
According to our records, the second contract is scheduled to be officially cancelled on 30 June 2025. However, we understand your concern regarding the unexpected cancellation fee, especially after the previous communication and upfront payment.To ensure clarity and accuracy, we are escalating this matter to our support team for further investigation. A consultant will be in touch with you shortly to provide feedback and assist with resolving the issue.
We appreciate your patience and the opportunity to make this right.
Regards
Cell C | NT
Cell C's reply05 Jun 2025, 19:56
Official
Dear Oagile Maila
Thank you for contacting us. We sincerely apologize for the confusion and frustration you've experienced regarding the cancellation of your contracts.
According to our records, the second contract is scheduled to be officially cancelled on 30 June 2025. However, we understand your concern regarding the unexpected cancellation fee, especially after the previous communication and upfront payment.To ensure clarity and accuracy, we are escalating this matter to our support team for further investigation. A consultant will be in touch with you shortly to provide feedback and assist with resolving the issue.
We appreciate your patience and the opportunity to make this right.
Regards
Cell C | NT
Thank you for contacting us. We sincerely apologize for the confusion and frustration you've experienced regarding the cancellation of your contracts.
According to our records, the second contract is scheduled to be officially cancelled on 30 June 2025. However, we understand your concern regarding the unexpected cancellation fee, especially after the previous communication and upfront payment.To ensure clarity and accuracy, we are escalating this matter to our support team for further investigation. A consultant will be in touch with you shortly to provide feedback and assist with resolving the issue.
We appreciate your patience and the opportunity to make this right.
Regards
Cell C | NT
OM
Oagile M's updateReviewer Update
06 Jun 2025, 09:18True my contract is ending in June. And I have already requested a cancelation on time. So what cancelation fee am I paying. I even told the lady who assisted with a cancelation to never call me for an upgrade because this is nonsense. Now that I am supposed to cut ties with cell C which is very bad I'm being billed for a closed account???? That I paid fully so. Please fix that nonsense
OM
Oagile M's update06 Jun 2025, 09:18
Reviewer Update
True my contract is ending in June. And I have already requested a cancelation on time. So what cancelation fee am I paying. I even told the lady who assisted with a cancelation to never call me for an upgrade because this is nonsense. Now that I am supposed to cut ties with cell C which is very bad I'm being billed for a closed account???? That I paid fully so. Please fix that nonsense
OM
Oagile M's updateReviewer Update
06 Jun 2025, 09:51I can be contacted on ***. Ask for Mmasale
OM
Oagile M's update06 Jun 2025, 09:51
Reviewer Update
I can be contacted on ***. Ask for Mmasale