Bad communication

I indeed was struggling to pay my cellc account because I was retrenched last year I did call in many times to let cellc know that I will not be able to do a debit order but rather cash payments. Next thing my phone number is cancelled and I can no longer use the cellphone number, a few days later IV been handed over to the lawyers? No warning no communication what so ever. I made arrangements of R500 a month because that is all I can afford. But I still cannot use the cellphone number , I'm not asking for all the benefits of the contract. I just need to be able to receive calls as this number I am using for bmy business. If I had been communicated with on time I would of made arrangements for my name not to be sent to lawyer's. Look for the records u will hear how many times I explained that I am not working make it a cash payment the cellphone number in question is ***. And ***