NZ
Nontobeko Z

1 reviews | Active since Aug 2016

11 Aug 2016, 15:25

Bad client service at Cell C head offices

<p>My name is Nontobeko Ziqubu, ID no. ********** 177087. I had a contract with cell c and on April this year I cancelled my contract paying the outstanding balance of my contract R999,67 , then I went to cell c office in Ladysmith with the reciept and they faxed it to cell c head office to have my contract cancelled. Ms Davis from cell c in Ladysmith foned the head office staff on my behalf to cornfirm that they have received the reciepts that were faxed and they even gave us a reference number but on the three previous mnths they been going through my account trying to debit R999,67 which is the amount I payed when I cancelled my contract. The worse part they have been calling me telling me that im owing and I have to pay R999,67 which I payed and they told me if I dont pay I wil have a bad credit name. Im not happy with cell c services at all and this has taught me not to take another contract with cell c in the future.</p>

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Replies (1)
Cell C
Cell C's reply12 Aug 2016, 05:07
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN