BAD CLIENT SERVICE
<p>Bad client service i went to cell c brooklyn two weeks ago to get the ltd router we did every thing with the consultant that was helping me n was told i will receive a call after 7days when they get the router as they didnt have...i waited and no call ever came till i went there today n i was told yes they do have the routers now but will have to come with my documents again n re apply...now my question is why was i not told that the routers are in store n will have to bring my documents again this is bad client service i also work with clients every day and this bull**** cause now i have waited n waisted time where as i could have gone somewhere else. The consultant that assisted me today didnt even care all she could say was she cannot find my documents i have to bring them again ...no apologie no nothing.</p>
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,