Bad Client Service

I realized yesterday evening that I was struggling accessing my Apps, tried the network settings by myself. This morning I decided to call the contact center for assistance, the 2agents I talked to were off no help. I had to rush to work and had a miserable day of being phoneless. I called in again in the evening the first 3agents I spoke with were worse than the morning agents. I called once more the 5th agent told me she was going to transfer me to technical support. The call got cut, the 7th agent told me it was probably cut because their (Technical Support) lines are busy gave me an 084 155 555 number to call which I am not going through on. I called in again, now I had remembered that I once had this problem and I was sent the configuration sms for it to be sorted 8tb agent sent me through too where I am gonna get the sms and informed me of the option on 147 to get it by myself. I didn't get the sms and did 147 option 8 and still the sms did not come through. I went to google a manual way for this. Followed the instructions but still my network was bad. I called once more 9th agent told me I should call tomorrow because technical support closes at 11pm, I have been damn calling that department since 18:10. I am beyond irritated