MR
Mpho R
1 reviews | Active since Jul 2019
23 Jul 2019, 19:37
Bad client service
I recently bought a phone that uses a nano sim card and I'm currently using a micro sim card. I went to a Cell C store in Sasolburg today to do a sim swap in order for me to able to use the number on the new cellphone. I was assisted by the assistant branch manager (Tshidiso) who the then told me that they wouldn't be able to assist me because my RICA information doesn't appear on the cellphone number in question. He then further stated that due to security reasons there is nothing that they can do to assist me, instead he suggested that I use a new cellphone number. I called the Cell C customer care to verify if the information provided by the branch was correct and it turns out I was never provided with the correct information. The call center agent told that it is possible to do a sim swap at the branch but I had to do an affidavit or I could buy a sim card that is not RICA registered and perform a sim swap via the Cell C customer care. When I went to the branch with the information that was provided by the call center agent I was still told at the branch that they won't be able to assist me. I have been using this cellphone number for more than 10 years and I had done a sim swap before but never have I thought that I would experience such bad client service at a Cell C branch
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
24 Jul 2019, 07:38Hi Mpho
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
^NT
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
^NT
Best regards,
Cell C's reply24 Jul 2019, 07:38
Official
Hi Mpho
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
^NT
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
^NT
Best regards,