Bad client experience from cell c

Very bad and poor client service and they don’t care had this dispute since April to date no resolution instead I’m being sent from pillar to post and treated unfairly by call centre agents

They **** to me and given me turnaround times of 48hrs but nobody has ever contacted every time when I called in I get different agent and they just keep on lying to me not sure if that how cell c operates to teach its staff to lie to its clients, I will just give you latest incidents.

I called on the 17 again after 72hrs as my query was not resolved I spoke Lucia Krose and she **** to me that her manage will call me back I can’t remember manage Name but surname she said it’s Govender you call listen to recording for clarity and that manager never but I was not surprised as I’m to be **** to by the call center agents

This Morning I called again spoke to Vuyokazi explaining my story same as other she does not have answers for and to top all she told cell c does not have turnaround times as I asked her to get her manager to call me back though she mention her manager Name is Siphokazi Nyathela , and she **** that she can’t listen to my recording as I asked to check if the recordings which were sent for my attention are the correct ones, but funny enough on the 12 July I called in and the agent managed to listen to records and advise it was the wrong recording as I can’t risk my life go to nearest cell c branch during this Covid19 only to find its wrong recording , to top it all she hang up on me.

Kindly get someone to call me and we resolve this and if I owe you I can pay if not we close this chapter