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Andrea D
1 reviews | Active since Dec 2021
28 Jan 2025, 17:12
Bad cellc services
Cellc has poor services. I called in sometime ago to change banking details for my debit order. They didn't want to assist by changing the details because of their company rules. I let it be, however they attempt to debit on incorrect dates incurring charges on my bank account. I then sent an email for assistance to change my banking details over a month ago and no reply. In the mean time cellc debits 2-3 times in a week from my old bank account, incurring unnecessary charges.
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Replies (5)0
Replies (5)
Cell C's replyOfficial
28 Jan 2025, 17:20Dear Andrea Dassie,
We sincerely apologize for the inconvenience and frustration you have experienced with the handling of your banking details and the repeated debits from your old account. This is certainly not the service standard we aim to provide, and we understand how disruptive this must be.
Please provide us with your ID/Cell C account number as well as a number we can reach you on via private message and we will ensure that this is processed swiftly.
Thank you for your patience, and once again, we apologize for the inconvenience caused.
Regards
Cell C | DA
We sincerely apologize for the inconvenience and frustration you have experienced with the handling of your banking details and the repeated debits from your old account. This is certainly not the service standard we aim to provide, and we understand how disruptive this must be.
Please provide us with your ID/Cell C account number as well as a number we can reach you on via private message and we will ensure that this is processed swiftly.
Thank you for your patience, and once again, we apologize for the inconvenience caused.
Regards
Cell C | DA
Best regards,
Cell C's reply28 Jan 2025, 17:20
Official
Dear Andrea Dassie,
We sincerely apologize for the inconvenience and frustration you have experienced with the handling of your banking details and the repeated debits from your old account. This is certainly not the service standard we aim to provide, and we understand how disruptive this must be.
Please provide us with your ID/Cell C account number as well as a number we can reach you on via private message and we will ensure that this is processed swiftly.
Thank you for your patience, and once again, we apologize for the inconvenience caused.
Regards
Cell C | DA
We sincerely apologize for the inconvenience and frustration you have experienced with the handling of your banking details and the repeated debits from your old account. This is certainly not the service standard we aim to provide, and we understand how disruptive this must be.
Please provide us with your ID/Cell C account number as well as a number we can reach you on via private message and we will ensure that this is processed swiftly.
Thank you for your patience, and once again, we apologize for the inconvenience caused.
Regards
Cell C | DA
Best regards,
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Andrea D's updateReviewer Update
28 Jan 2025, 17:35My account number is *** and my email address is *** I am available on email.
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Andrea D's update28 Jan 2025, 17:35
Reviewer Update
My account number is *** and my email address is *** I am available on email.
Cell C's replyOfficial
28 Jan 2025, 17:50Thank you for your response.
We have escalated your query to the appropriate team, and you can expect to be contacted within 24 to 48 business hours. Rest assured, our team will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA
We have escalated your query to the appropriate team, and you can expect to be contacted within 24 to 48 business hours. Rest assured, our team will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA
Best regards,
Cell C's reply28 Jan 2025, 17:50
Official
Thank you for your response.
We have escalated your query to the appropriate team, and you can expect to be contacted within 24 to 48 business hours. Rest assured, our team will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA
We have escalated your query to the appropriate team, and you can expect to be contacted within 24 to 48 business hours. Rest assured, our team will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA
Best regards,
Cell C's replyOfficial
28 Jan 2025, 19:27Our Team has tried to contact you on the number *** to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.
Cell C | DA
Cell C | DA
Best regards,
Cell C's reply28 Jan 2025, 19:27
Official
Our Team has tried to contact you on the number *** to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.
Cell C | DA
Cell C | DA
Best regards,
Cell C's replyOfficial
30 Jan 2025, 13:19Hi Andrea,
Our Team has tried to contact you on the number *** to no avail. Kindly note that telephonic contact needs to be made with you in order to assist with your query.
Please advise on a suitable time to contact you.
Cell C | DA
Our Team has tried to contact you on the number *** to no avail. Kindly note that telephonic contact needs to be made with you in order to assist with your query.
Please advise on a suitable time to contact you.
Cell C | DA
Best regards,
Cell C's reply30 Jan 2025, 13:19
Official
Hi Andrea,
Our Team has tried to contact you on the number *** to no avail. Kindly note that telephonic contact needs to be made with you in order to assist with your query.
Please advise on a suitable time to contact you.
Cell C | DA
Our Team has tried to contact you on the number *** to no avail. Kindly note that telephonic contact needs to be made with you in order to assist with your query.
Please advise on a suitable time to contact you.
Cell C | DA
Best regards,