GP
Gys P
1 reviews | Active since Feb 2018
02 May 2019, 17:23
Bad Cell C support services...again
The customer support is horrible and they are not assisting me. The consultants would rather gossip about the client and act like they own the company. I overheard this while the consultant did not properly put me on hold while assisting me over the phone. They are acting like they are doing me a favour of assisting me with my contract.
Due to the service agent Shaun and his colleagues, I will not be returning to Cell C as a customer. Reference for the call is: ********** ********** 24
This is now the 2nd time Cell C has let me feel this horrible with their services. Do not use them as a service provider.
I will be moving all my services to Vodacom as my Wife has never had these issues with them.
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
03 May 2019, 07:34Good morning Gys
It is disappointing to learn the above and certainly not the way to assist customers. We apologize for the poor service you have experienced.
We will address this matter with the relevant department to have this kind of behavior rectified.
Regards
Cell C | PN
It is disappointing to learn the above and certainly not the way to assist customers. We apologize for the poor service you have experienced.
We will address this matter with the relevant department to have this kind of behavior rectified.
Regards
Cell C | PN
Best regards,
Cell C's reply03 May 2019, 07:34
Official
Good morning Gys
It is disappointing to learn the above and certainly not the way to assist customers. We apologize for the poor service you have experienced.
We will address this matter with the relevant department to have this kind of behavior rectified.
Regards
Cell C | PN
It is disappointing to learn the above and certainly not the way to assist customers. We apologize for the poor service you have experienced.
We will address this matter with the relevant department to have this kind of behavior rectified.
Regards
Cell C | PN
Best regards,