1 reviews | Active since Dec 2022
Bad Cell C service
On 11 September 2023 I've received a device which I was not happy with. On 12 September 2023 I've called in for them to cancel the contract and collect the phone. On 14 September I've called back to ask when device will be collected and contract was still not canceled ref CCD468881. On 24 September called again refCCD469221 Only on 2nd Oct the device was collected. I've called again regarding cancelation it was still not canceled. They send me same reference. I told them they are playing for time so I can be kept liable for payments. That's wat is happening now. Yesterday they have deducted 2nd installment for device that I don't even have. On 16 Oct I've received sms that cancelation has been successful. I've been receiving sms bout payment. On 01 Nov I've called in and contract was still not canceled ref *** Lady dropped call in my ear. Today 16 November I've called in just to find out contract is still not canceled after I have received the confirmation of cancelation on 16 October All 2023 What must I do. Must I go see a lawyer or what. I am paying for something that's not in my possession
It is also noticed that you are not interested on my request for cancelation in September you are only looking at everything thereafter which is not acceptable. Someone did not do their work now I must pay for it.
Please listen to the recordings of all my calls since you claim to record all conversations
It is also noticed that you are not interested on my request for cancelation in September you are only looking at everything thereafter which is not acceptable. Someone did not do their work now I must pay for it.
Please listen to the recordings of all my calls since you claim to record all conversations
It is under investigation but the same information is given since the previous call. Wrong information is shared with me during this call and it is obvious that they don't know what is going on. I am giving information then they apologize. So liability for another payment is waiting on me.
If I ask for a contract to be canceled why would I want to keep benefits and I mentioned with my request to make my number prepaid. I request them to listen to the recordings of my calls in September but they only concentrate on what they see on their system. And what is loaded is not a true reflection of when the first request of cancelation really happened. I am really getting frustrated with this ongoing unresolving situation.
It is under investigation but the same information is given since the previous call. Wrong information is shared with me during this call and it is obvious that they don't know what is going on. I am giving information then they apologize. So liability for another payment is waiting on me.
If I ask for a contract to be canceled why would I want to keep benefits and I mentioned with my request to make my number prepaid. I request them to listen to the recordings of my calls in September but they only concentrate on what they see on their system. And what is loaded is not a true reflection of when the first request of cancelation really happened. I am really getting frustrated with this ongoing unresolving situation.