Bad Cell C service

Early in October 2019 I arranged with a fibre company to install my fibre line. I then informed Abdoel at Cell C of the date and he then asked me to contact him as soon as they arrived on site and that he would then send out one of his technicians to do the router installation. I contacted him two days before the due date and he confirmed that everything was in place to install the router. I contacted him when the fibre company arrived on site and he promised to send someone out. No technician arrived. I contacted him the following day and although he promised to send a technician out again no one arrived. After several phone calls a technician finally arrived two days after the installation of the fibre line. Fortunately I managed without internet.