CC
Corlene C
1 reviews | Active since Nov 2018
15 Nov 2018, 10:37
BAD CELL C SERVICE
I made a payment & used the wrong reference number so my payment was not allocated to my account. I then called and sent my proof of payment to Cell C, this was Monday 5 November. after communicating with 4 different people at there call centre & receiving numerous reference numbers & sending my proof of payment to probably 6 email addresses, I still get cut off today 15 November. I am fed up & do not know what to do as the email are just ignored & nobody allocate my payment to my account. They keep on giving empty promises.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
15 Nov 2018, 11:16Good morning Corlene
Do not despair, you have come through to the correct channel for assistance and a resolution will be provided. Apologies for the poor service.
A team member will contact you.
Regards
Cell C | PN
Do not despair, you have come through to the correct channel for assistance and a resolution will be provided. Apologies for the poor service.
A team member will contact you.
Regards
Cell C | PN
Cell C's reply15 Nov 2018, 11:16
Official
Good morning Corlene
Do not despair, you have come through to the correct channel for assistance and a resolution will be provided. Apologies for the poor service.
A team member will contact you.
Regards
Cell C | PN
Do not despair, you have come through to the correct channel for assistance and a resolution will be provided. Apologies for the poor service.
A team member will contact you.
Regards
Cell C | PN
Cell C's replyOfficial
15 Nov 2018, 15:48As per communication with Lungile, kindly forward the required document for further assistance.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply15 Nov 2018, 15:48
Official
As per communication with Lungile, kindly forward the required document for further assistance.
Regards
Cell C | PN
Regards
Cell C | PN
CC
Corlene C's updateReviewer Update
15 Nov 2018, 16:21I've sent it
CC
Corlene C's update15 Nov 2018, 16:21
Reviewer Update
I've sent it
Cell C's replyOfficial
16 Nov 2018, 11:51Lungile confirmed that the payment has been allocated and your account is up to date now.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply16 Nov 2018, 11:51
Official
Lungile confirmed that the payment has been allocated and your account is up to date now.
Regards
Cell C | PN
Regards
Cell C | PN
CC
Corlene C's updateReviewer Update
16 Nov 2018, 12:42Thank you very much after 2 weeks it is finally resolved. I do however suggest you give your customer service people all training as they're not very clued up on situations as this.
CC
Corlene C's update16 Nov 2018, 12:42
Reviewer Update
Thank you very much after 2 weeks it is finally resolved. I do however suggest you give your customer service people all training as they're not very clued up on situations as this.