Bad Cell C Service

<p>I lost my phone on the 27th of July due to a mugging. Then a few days later I bought another phone with hopes of doing a sim swap. Called the Cell C customer care line for a sim swap and they asked the last amount I recharged with and I told them I was not sure if I used my banking app or bought airtime directly from a shop and recharged, but if I used my app it was R12 then if I bought it from the shop it was R15. They asked for the last 5 numbers I called and I explained to them that it was impossible for me to remember those numbers because they were saved on the phone I lost. I gave them numbers that were possible last numbers called but they said they were incorrect. They told me to go to a Cell C store and I would be assisted of which I went to the one in Newtown Junction. They told me the sim card was a pre Rica registered sim and it was not registered under my name, and asked me to return the next day with an affidavit stating that I want to do change of ownership (Which I did at the Bramley Police Station). Then when I returned to the store for rhe second time I was again asked for the numbers which I had told them it close to impossible for me to have them because they were stored on the phone. Then was told to return the next day. Without hesitation I returned the following day for the third time because I needed the sim swap. When I got there a consultant by the name Dikeledi (I think) asked me again for the numbers and I gave her 2 numbers that could have been the last numbers I called, again she said they were incorrect. When i asked her how else can I het my number back she told me it was lost and that I will never get it back. In return she told me that I have to get a new number becauae that one is lost and did not seem to even try to understand the urgency of me getting that number.</p> <p> </p> <p>I hardly used the number for calls because I would buy airtime and then convert it into data bundles. </p> <p> </p> <p>For them to tell me I lost my number is unacceptable.</p> <p> </p> <p>I use that number for a lot of things, namely: Work, Banking, Whatsapp and School. If I were to change a number that would mean I need to change the number I use for all the above mentioned which is a long and unneccessary process.</p> <p> </p> <p>Even now I cant login into my online banking because it wants to sent a confirmation code to that number, same thing with whatsapp.</p> <p> </p> <p>All I want is my number back, is that too much to ask.</p> <p> </p> <p>CELL C PRIDES ITSELF FOR BEING THE BEST SERVICE PROVIDER THEN I EXPERIENCE THIS RUN AROUND THAT COULD HAVE BEEN AVOIDED LONG AGO. </p> <p> </p> <p>Your data prices are already too high enough (but thats a story for another day) and now you take my number...</p> <p> </p> <p>#BringBackMyNumber</p>