1 reviews | Active since Feb 2021
Bad Cell C Customer Service.
In May 2021 two ********** contracts were taken on my name at Cell C without my consent. What I was happy for was that they phoned me to verify if I took out these contract to which I denied. I was asked to get an Affidavit, which I did. I also included my SAFPS membership certificate. But now I get two to three phone calls a day from Cell C saying I am in arrears. I am not in arrears, my account is up to date. I went to a branch for them to pull my statements they are not even able to do that because that part of the system is down for maintenance. How long does the maintenance take???? I have tried numerous times now to get this information without success. Even the online login portal does not work. I have a R0 out of budget limit set on both my voice and data. So i cannot incur extra costs. Like every other business in south africa they are focused on sales and not the customer. To add insult to injury they allowed ***** on my account.
Thank you for contacting us. In order for us to be able to assist, kindly forward a copy of your ID, bank statement (reflecting amounts debited) and an Affidavit stating your case to *** Once documents have been received, we will escalate the matter to our ***** Team.
^PN
Best regards,
Thank you for contacting us. In order for us to be able to assist, kindly forward a copy of your ID, bank statement (reflecting amounts debited) and an Affidavit stating your case to *** Once documents have been received, we will escalate the matter to our ***** Team.
^PN
Best regards,
Please send us the reference number.
^NH
Best regards,
Please send us the reference number.
^NH
Best regards,
