EB
Edward B

1 reviews | Active since Feb 2021

14 Aug 2021, 15:14

Bad Cell C Customer Service.

In May 2021 two ********** contracts were taken on my name at Cell C without my consent. What I was happy for was that they phoned me to verify if I took out these contract to which I denied. I was asked to get an Affidavit, which I did. I also included my SAFPS membership certificate. But now I get two to three phone calls a day from Cell C saying I am in arrears. I am not in arrears, my account is up to date. I went to a branch for them to pull my statements they are not even able to do that because that part of the system is down for maintenance. How long does the maintenance take???? I have tried numerous times now to get this information without success. Even the online login portal does not work. I have a R0 out of budget limit set on both my voice and data. So i cannot incur extra costs. Like every other business in south africa they are focused on sales and not the customer. To add insult to injury they allowed ***** on my account.

0
Replies (4)
Cell C
Cell C's reply14 Aug 2021, 21:23
Official
Hi Edward

Thank you for contacting us.  In order for us to be able to assist, kindly forward a copy of your ID, bank statement (reflecting amounts debited) and an Affidavit stating your case to *** Once documents have been received, we will escalate the matter to our ***** Team. 

^PN

Best regards,

EB
Edward B's update17 Aug 2021, 08:05
Reviewer Update
All of that has already been sent to the ***** Department, but no one is making an effort to contact me on the progress. One of the issues is that there is no assistance at branch level or over the phone due to systems not working and the online portal also does not work.
Cell C
Cell C's reply17 Aug 2021, 16:04
Official
Hi Edward

Please send us the reference number.

^NH

Best regards,

EB
Edward B's update24 Aug 2021, 08:00
Reviewer Update
There is no reference, just an emails from *** and PDF file listing the *****. there are no reference numbers and nobody is contacting me to rectify the issue on my account. prior to this ***** I was never in arrears, and in fact contrary to the non stop phone call from cell about my account being in arrears. I am still waiting to be contacted????