Bad call centre, gives bad service

I had enough. I called on Saturday, the 14th the morning. This was to ask for a migration to another package. I had to hear yesterday a old used ref *** was given to me, than after waiting on anyway for nothing, I had to create another one ***. Here I was promised a call today! Now I must hear I must wait until Monday!! What kind of business is Cellc running? Giving customers the run around business? This is very unacceptable and I'm very unhappy about the service. Why must a simple thing be made so difficult? I could have understand the waiting part if this was done and handled the first time the right way. I really accepted and wanted a answer today.