BAD CALL CENTRE AND ADVICE FROM CALL CENTRE TO RECTIFY CELL C MISTAKE

I HAVE A CONTRACT FOR JUST OVER A YEAR , NOW SUDDENLY I GET CHARGED ADDITIONAL MONEY FOR A DEBIT ORDER FAILURE ....ON A ACCOUNT THAT NOBODY KNOWS ABOUT , IF I PHONE IN THEY ASK QUESTIONS , WHEN I GET TO MY BANKING DETAILS ...WOOPS ...I FAILED THE SECURITY QUESTIONS AND WONT GET ANY HELP FROM THE CALL CENTRE ....I NEED TO GO TO A CELL C STORE , LOOK AT THE MAP , CLOSES ONE TO ME IS A 360 KM ROUND TRIP TO VREDENBURG ....I REFUSE TO TRAVEL THAT DISTANCE FOR A MISTAKE CELL C MADE ON THEIR SYSTEM , ASK THE CALL CENTRE IS I CAN SEND A FAX OR EMAIL TO RECTIFY THIS ...BIG NO ...U GOT TO GO TO A CELL C STORE ......THIS IS UNEXCEPTABLE ...I BOUGHT THIS CONTRACT OVER THE PHONE AND WANT HELP OVER THE PHONE OR EMAIL OR FAX ...... UNLESS CELLC IS PREPARED TO REIMBURSE ME FOR THE AMOUNT IT IS GOING TO COST ME TO GET TO THEIR STORE AND THE TIME I AM GOING TO LOOSE AT WORK .....SO I HOPE SOMEBODY WITH SOME SENCE CAN CALL ME BACK ON *** OR EMAIL *** IF THEY KNOW HOW TO SEND EMAILS