DL
Dirk L
1 reviews | Active since Mar 2009
22 Mar 2021, 14:17
Bad C-Fibre support.
My C-Fibre connectivy was down from Friday 19/03/2021 07:00 to 17:00 on Saturday 20/03/2021. They blamed Frogfoot for the outage. Then today, 22/03/2021 I lost connectivity again at around 13:00. According to them I needed a new username and password, which they would send me on SMS. Atfer 30 minutes nothing. I phobed again, just to be sent a username and password that did not work. Third time, they told me their system has problems, and will send it once resolved. Still waiting. It is now 14:15. This costed me 3Gb of data, and 40 minutes of mobile airtime on MTN.
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
22 Mar 2021, 14:58Good day Dirk
Apologies for the inconvenience experienced.
We will refer the matter to the Fibre Team. They will contact you and assist.
^SM
Apologies for the inconvenience experienced.
We will refer the matter to the Fibre Team. They will contact you and assist.
^SM
Best regards,
Cell C's reply22 Mar 2021, 14:58
Official
Good day Dirk
Apologies for the inconvenience experienced.
We will refer the matter to the Fibre Team. They will contact you and assist.
^SM
Apologies for the inconvenience experienced.
We will refer the matter to the Fibre Team. They will contact you and assist.
^SM
Best regards,
DL
Dirk L's updateReviewer Update
23 Mar 2021, 06:33It is now 15 hours and 30 minutes later, and still no word from Cell C, other than a reference number: CF188055.
Please phone me and provide the user name and password urgently, as I need to work!
Please phone me and provide the user name and password urgently, as I need to work!
DL
Dirk L's update23 Mar 2021, 06:33
Reviewer Update
It is now 15 hours and 30 minutes later, and still no word from Cell C, other than a reference number: CF188055.
Please phone me and provide the user name and password urgently, as I need to work!
Please phone me and provide the user name and password urgently, as I need to work!
DL
Dirk L's updateReviewer Update
23 Mar 2021, 08:17When phoning this morning 23/03/2021 at 08:10, I am advised that their system generating user names and passwords is still down. This is simply just shocking!
Did their technicians / software engineers even start looking into the problem, or are they only starting this morning?
Did their technicians / software engineers even start looking into the problem, or are they only starting this morning?
DL
Dirk L's update23 Mar 2021, 08:17
Reviewer Update
When phoning this morning 23/03/2021 at 08:10, I am advised that their system generating user names and passwords is still down. This is simply just shocking!
Did their technicians / software engineers even start looking into the problem, or are they only starting this morning?
Did their technicians / software engineers even start looking into the problem, or are they only starting this morning?
Cell C's replyOfficial
23 Mar 2021, 09:41Hi Dirk
We will escalate the matter to management.
^SM
We will escalate the matter to management.
^SM
Best regards,
Cell C's reply23 Mar 2021, 09:41
Official
Hi Dirk
We will escalate the matter to management.
^SM
We will escalate the matter to management.
^SM
Best regards,
DL
Dirk L's updateReviewer Update
23 Mar 2021, 12:44Still no resolution or concrete feeback on when this matter will be resolved. Effectively I now lost 3 days of connectivity since Friday morning, and used all my MTN airtime on calls to you. On top of that, I had to use 4gb of MTN mobile data to do my job. My contract ends on 15 April 2021.....will peobably have to look for an ISP that can work for me. :-(
DL
Dirk L's update23 Mar 2021, 12:44
Reviewer Update
Still no resolution or concrete feeback on when this matter will be resolved. Effectively I now lost 3 days of connectivity since Friday morning, and used all my MTN airtime on calls to you. On top of that, I had to use 4gb of MTN mobile data to do my job. My contract ends on 15 April 2021.....will peobably have to look for an ISP that can work for me. :-(
DL
Dirk L's updateReviewer Update
24 Mar 2021, 08:56No resolution as yet. After speaking to a consultant for 15 minutes, it sounded like she wanted me to provide the password on the PPPOE settings, but it is masked. By now, I have delved into extra airtime. I asked her to phone me back, as my airtime was running out. She actually told me she was going on lunch, and will phone me back after that! :-O
I decided to simply reset my router again, and Voila! Could they not just simply have contacted me after their system issue, to ask me to do just that? Could she not have told me to do this when I phoned again this morning?
In summary: This exercise cost me at least R200.00, and no Netflix / Showmax.
Very, very disappointed. And this is putting it mildly.
I decided to simply reset my router again, and Voila! Could they not just simply have contacted me after their system issue, to ask me to do just that? Could she not have told me to do this when I phoned again this morning?
In summary: This exercise cost me at least R200.00, and no Netflix / Showmax.
Very, very disappointed. And this is putting it mildly.
DL
Dirk L's update24 Mar 2021, 08:56
Reviewer Update
No resolution as yet. After speaking to a consultant for 15 minutes, it sounded like she wanted me to provide the password on the PPPOE settings, but it is masked. By now, I have delved into extra airtime. I asked her to phone me back, as my airtime was running out. She actually told me she was going on lunch, and will phone me back after that! :-O
I decided to simply reset my router again, and Voila! Could they not just simply have contacted me after their system issue, to ask me to do just that? Could she not have told me to do this when I phoned again this morning?
In summary: This exercise cost me at least R200.00, and no Netflix / Showmax.
Very, very disappointed. And this is putting it mildly.
I decided to simply reset my router again, and Voila! Could they not just simply have contacted me after their system issue, to ask me to do just that? Could she not have told me to do this when I phoned again this morning?
In summary: This exercise cost me at least R200.00, and no Netflix / Showmax.
Very, very disappointed. And this is putting it mildly.
Cell C's replyOfficial
24 Mar 2021, 13:05Good day Dirk
Apologies once again.
You will be contacted shortly.
^SM
Apologies once again.
You will be contacted shortly.
^SM
Best regards,
Cell C's reply24 Mar 2021, 13:05
Official
Good day Dirk
Apologies once again.
You will be contacted shortly.
^SM
Apologies once again.
You will be contacted shortly.
^SM
Best regards,