CB
Christoff B
1 reviews | Active since Jun 2013
02 Aug 2021, 06:32
Bad billing
I have started a new contract and on my contract retention letter they sent me It says that the start date is 06/07/2021 and the monthly cost as per agreed is R569, but an amount of 899 was debited from my account? I received an sms Tuesday the 6th of July saying I have received my data for the new contract but still got debited at R899 on the 31st of July 2021!!! This is the exact same amount as I used to pay? Is this a mistake? I tried emailing and phoning them but it is just so difficult to get through to the right people.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
02 Aug 2021, 07:50Hi Christoff de Beer
Thank you for contacting Cell C.
Have you received your invoice to see what the billing entailed?
Regards
^MP
Thank you for contacting Cell C.
Have you received your invoice to see what the billing entailed?
Regards
^MP
Cell C's reply02 Aug 2021, 07:50
Official
Hi Christoff de Beer
Thank you for contacting Cell C.
Have you received your invoice to see what the billing entailed?
Regards
^MP
Thank you for contacting Cell C.
Have you received your invoice to see what the billing entailed?
Regards
^MP
CB
Christoff B's updateReviewer Update
02 Aug 2021, 08:18Hi
They have not sent me an invoice as of yet. The last invoice was for the end of June which was the amount of 899 which is correct. But this is where it does not make sense, I received a allocation on the Pinnacle 3GB Top Up plan 1.68GB and 0.84 Nite data. And then end of July for the new month Pinnacle 3GB Top Up 2 GB data and 1GB Nite. That means I have received data on the new contract for the month of July and August. So meaning July they billed me incorrectly?
They have not sent me an invoice as of yet. The last invoice was for the end of June which was the amount of 899 which is correct. But this is where it does not make sense, I received a allocation on the Pinnacle 3GB Top Up plan 1.68GB and 0.84 Nite data. And then end of July for the new month Pinnacle 3GB Top Up 2 GB data and 1GB Nite. That means I have received data on the new contract for the month of July and August. So meaning July they billed me incorrectly?
CB
Christoff B's update02 Aug 2021, 08:18
Reviewer Update
Hi
They have not sent me an invoice as of yet. The last invoice was for the end of June which was the amount of 899 which is correct. But this is where it does not make sense, I received a allocation on the Pinnacle 3GB Top Up plan 1.68GB and 0.84 Nite data. And then end of July for the new month Pinnacle 3GB Top Up 2 GB data and 1GB Nite. That means I have received data on the new contract for the month of July and August. So meaning July they billed me incorrectly?
They have not sent me an invoice as of yet. The last invoice was for the end of June which was the amount of 899 which is correct. But this is where it does not make sense, I received a allocation on the Pinnacle 3GB Top Up plan 1.68GB and 0.84 Nite data. And then end of July for the new month Pinnacle 3GB Top Up 2 GB data and 1GB Nite. That means I have received data on the new contract for the month of July and August. So meaning July they billed me incorrectly?
CB
Christoff B's updateReviewer Update
02 Aug 2021, 14:36Please do explain to me what the problem is then?
CB
Christoff B's update02 Aug 2021, 14:36
Reviewer Update
Please do explain to me what the problem is then?