EM
Ettiene M
1 reviews | Active since Nov 2019
30 Aug 2026, 14:24
Bad bad sirvice cell c
I have really have big problems with cell c it now day 7 that cannot received calls of all my cell c numbers,I haved 3 contracts ,but my main concern it my 2 personal numbers 084773 and 061 numbers does not work,I report to cell c from day 1 and reported on hello Peter,they promised to phone 081422**** number but that also never happened,so why can cell c just sent me email,and tell me why is this simcards not receiving calls on ttnm****** I am now busy to report on icasa to try cancel this contract with them ,the sirvice is pathetic ,and impossible to get threw to the call centres,and when get threw ,you don't get the help ask for,emails also no help,never came back
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
30 Aug 2026, 14:38Dear Ettiene Moss,
We sincerely apologise for the inconvenience and frustration caused by the ongoing issue with receiving calls on your Cell C numbers. We understand how frustrating it must be, especially after reporting the matter several times.
We have checked your account and can confirm that there is still a case pending. Our support team also attempted to contact you on 27 August, but unfortunately, they were unable to reach you.
While we continue following up on the pending case, kindly try the following troubleshooting steps:
▪️Switch off VoLTE on your device.
▪️Restart your device after disabling VoLTE.
▪️If you are using a dual-SIM device, move the Cell C SIM from slot 1 to slot 2 and test whether you can receive calls.
▪️If possible, insert your Cell C SIM into another compatible device to determine whether the issue is related to the SIM card or your device.
▪️You may also insert another SIM card into your device to further confirm whether the device is causing the issue.
We will ensure that the pending case is followed up with our support team and request that feedback be provided as soon as possible.
We sincerely apologise once again for the inconvenience and appreciate your patience while we work towards resolving this matter.
Kind regards,
Cell C | BMT
We sincerely apologise for the inconvenience and frustration caused by the ongoing issue with receiving calls on your Cell C numbers. We understand how frustrating it must be, especially after reporting the matter several times.
We have checked your account and can confirm that there is still a case pending. Our support team also attempted to contact you on 27 August, but unfortunately, they were unable to reach you.
While we continue following up on the pending case, kindly try the following troubleshooting steps:
▪️Switch off VoLTE on your device.
▪️Restart your device after disabling VoLTE.
▪️If you are using a dual-SIM device, move the Cell C SIM from slot 1 to slot 2 and test whether you can receive calls.
▪️If possible, insert your Cell C SIM into another compatible device to determine whether the issue is related to the SIM card or your device.
▪️You may also insert another SIM card into your device to further confirm whether the device is causing the issue.
We will ensure that the pending case is followed up with our support team and request that feedback be provided as soon as possible.
We sincerely apologise once again for the inconvenience and appreciate your patience while we work towards resolving this matter.
Kind regards,
Cell C | BMT
Best regards,
Cell C's reply30 Aug 2026, 14:38
Official
Dear Ettiene Moss,
We sincerely apologise for the inconvenience and frustration caused by the ongoing issue with receiving calls on your Cell C numbers. We understand how frustrating it must be, especially after reporting the matter several times.
We have checked your account and can confirm that there is still a case pending. Our support team also attempted to contact you on 27 August, but unfortunately, they were unable to reach you.
While we continue following up on the pending case, kindly try the following troubleshooting steps:
▪️Switch off VoLTE on your device.
▪️Restart your device after disabling VoLTE.
▪️If you are using a dual-SIM device, move the Cell C SIM from slot 1 to slot 2 and test whether you can receive calls.
▪️If possible, insert your Cell C SIM into another compatible device to determine whether the issue is related to the SIM card or your device.
▪️You may also insert another SIM card into your device to further confirm whether the device is causing the issue.
We will ensure that the pending case is followed up with our support team and request that feedback be provided as soon as possible.
We sincerely apologise once again for the inconvenience and appreciate your patience while we work towards resolving this matter.
Kind regards,
Cell C | BMT
We sincerely apologise for the inconvenience and frustration caused by the ongoing issue with receiving calls on your Cell C numbers. We understand how frustrating it must be, especially after reporting the matter several times.
We have checked your account and can confirm that there is still a case pending. Our support team also attempted to contact you on 27 August, but unfortunately, they were unable to reach you.
While we continue following up on the pending case, kindly try the following troubleshooting steps:
▪️Switch off VoLTE on your device.
▪️Restart your device after disabling VoLTE.
▪️If you are using a dual-SIM device, move the Cell C SIM from slot 1 to slot 2 and test whether you can receive calls.
▪️If possible, insert your Cell C SIM into another compatible device to determine whether the issue is related to the SIM card or your device.
▪️You may also insert another SIM card into your device to further confirm whether the device is causing the issue.
We will ensure that the pending case is followed up with our support team and request that feedback be provided as soon as possible.
We sincerely apologise once again for the inconvenience and appreciate your patience while we work towards resolving this matter.
Kind regards,
Cell C | BMT
Best regards,
Cell C's replyOfficial
03 Sept 2026, 14:21Dear Ettiene Moss,
Please note that a follow-up request has been sent to the relevant team for further assistance. We apologize for the delay and inconvenience caused.
Regards,
Cell C | PN
Please note that a follow-up request has been sent to the relevant team for further assistance. We apologize for the delay and inconvenience caused.
Regards,
Cell C | PN
Best regards,
Cell C's reply03 Sept 2026, 14:21
Official
Dear Ettiene Moss,
Please note that a follow-up request has been sent to the relevant team for further assistance. We apologize for the delay and inconvenience caused.
Regards,
Cell C | PN
Please note that a follow-up request has been sent to the relevant team for further assistance. We apologize for the delay and inconvenience caused.
Regards,
Cell C | PN
Best regards,